Delivery and Return
Here you will find all relevant information on the topic Delivery and Return.
DELIVERY INFORMATION
WHICH COUNTRIES ARE AVAILABLE FOR DELIVERY?
We deliver to 25 of 27 countries of the European Union (see the table below).
Due to technical reasons we are currently unable to ship to other countries.
HOW MUCH ARE THE SHIPPING COSTS?
Your order will be exclusively shipped by DHL. To guarantee a fast delivery it is for some countries only possible to choose DHL Express.
From an order value of 300€ the delivery is always free of charge!
The current shipping costs below an order value of 300€ can be taken from the following table.
|
Country |
Shipping costs incl. return in € |
|
|
DHL Standardversand |
DHL Express |
|
|
Austria |
8,95 |
12,95 |
|
Belgium |
8,95 |
12,95 |
|
Bulgaria |
DHL Express only |
15,95 |
|
Croatia |
DHL Express only |
15,95 |
|
Cyprus |
DHL Express only |
15,95 |
|
Czech Republic |
DHL Express only |
15,95 |
|
Denmark |
DHL Express only |
15,95 |
|
Estonia |
DHL Express only |
15,95 |
|
Finland |
DHL Express only |
15,95 |
|
France |
DHL Express only |
15,95 |
|
Germany |
3,75 |
9,95 |
|
Greece |
DHL Express only |
15,95 |
|
Hungary |
DHL Express only |
15,95 |
|
Italy |
DHL Express only |
15,95 |
|
Latvia |
DHL Express only |
15,95 |
|
Lithuania |
DHL Express only |
15,95 |
|
Luxembourg |
DHL Express only |
15,95 |
|
Netherlands |
8,95 |
12,95 |
|
Poland |
DHL Express only |
15,95 |
|
Portugal |
DHL Express only |
15,95 |
|
Romania |
DHL Express only |
15,95 |
|
Slovakia |
DHL Express only |
15,95 |
|
Slovenia |
DHL Express only |
15,95 |
|
Spain |
DHL Express only |
15,95 |
|
Sweden |
DHL Express only |
15,95 |
WHICH PACKING MATERIAL IS USED?
We do not send in plastic mailing bags. Only sensitive individual parts receive separate protection. Instead, we only use FSC-certified cardboard boxes from ecologically sustainable, socially beneficial and economically profitable management of forests.
HOW LONG WILL IT TAKE UNTIL MY ORDER ARRIVES?
The delivery time is about 3-5 working days after ordering. DHL Express guarantees a delivery within 48 hours if the order is set until 2 pm (12 pm on Fridays).
At the moment the delivery is limited to the countries in the list above. Unfortunately there is no delivery on saturdays, sundays or public holidays. Therefore in some cases the delivery may be slightly delayed.
As soon as your order leaves our warehouse you will receive an e-mail including the DHL tracking number. With help of the following link you have the possibility to track the delivery of your goods: dhl.de/en/tracking
WHAT HAPPENS IF I AM NOT AVAILABLE WHEN THE PACKAGE IS DELIVERED?
If the parcel delivery personnel cannot reach you or anybody in your household or your neighbourhood, you will get a DHL notice. Your package will be stored in the nearest mailroom. You can pick up your package here within the next 7 days. For detailed information please read the DHL notice.
WHERE DOES MARC AUREL DELIVER TO?
The package is delivered to any adress you would like within the EU (except of Ireland and Malta). That means that you can give a different delivery adress, which is not similar to your billing adress. Nevertheless your billing adress needs to be similar to the adress of your principal residence.
_____________________________________________
RETURN INFORMATION
HOW DO I RETURN PRODUCTS?
If you do not like the ordered items, you can return them to us within 14 days of receipt. Customers from Germany can use the attached items return note and the return sticker for a return free of charge.
Customers from all other countries can request a return label free of charge via e-mail to eshop@marc-aurel.com or WhatsApp at +49 151 - 22 73 76 89.
To optimize our products we ask you to fill in the return note with your reason of return.To guarantee an efficient processing of your returned items please remember to return all items labeled and with its supplies. Please make sure that the items are in their original condition and unworn. We will not take back items showing lipstick or make-up stains or holding a smell.
If wished, you can hand in your returns to a post office. You will find the nearest receiving office at dhl.de/en/.
We recommend retaining the original receipt of postage issued to you when you return items. This receipt is useful for cases of enquiries about your order or in rare cases of loss of shipment.
Return address:
MARC AUREL Textil Gmbh
Wilhelmstr. 9
33332 Gütersloh
Germany
HOW MUCH ARE THE RETURN COSTS?
The return costs are included in the delivery costs. You can find the costs for shipping and return via DHL from your country in the table on the top.
You can order a free return label from our customer service.
From an order value of 300€ the delivery and return is always free of charge!
IS IT POSSIBLE TO EXCHANGE THE PRODUCTS DIRECTLY?
Unfortunately it is not possible to directly exchange items without placing a new order. Feel free to order a variety of sizes and colors. Items you do not like or which do not fit you can easily and free of charge be returned within 14 days of receipt.
HOW DOES THE RETURN WORK?
After having checked your returns, repayment will be made to your account immediately. Items must be free from signs of use. All items which bear clear signs of use (make-up or lipstick stains, odor etc.) cannot be accepted. Repayment will be conformed to your previously chosen option of payment.
__________________________________
FOR FURTHER QUESTIONS PLEASE CONTACT OUR CUSTOMER SERVICE:
E-mail: eshop@marc-aurel.com
phone: +49 5241 945 262
WhatsApp: + 49 151 227 376 89
Our service hours are as follows: Monday to Thursday 9 am to 5 pm, Friday 9 am to 1 pm.