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Withdrawal

You can cancel your order within 14 days. To do so, simply use the form below. Please note that we are unable to stop the delivery once we have handed your order over to DHL. You can still cancel the contract and use our free returns label to send the goods back to us.

Withdrawal
Please enter these characters in the following text field.
The fields marked with * are required.

I have read the data protection information.

Functional

Functional cookies are absolutely necessary for the functionality of the webshop. These cookies assign a unique random ID to your browser to ensure your unhindered shopping experience across multiple page views.

Session:
The session cookie stores your shopping data across multiple page views and is therefore essential for your personal shopping experience.
Notepad:
The cookie enables a notepad to be made available to the user across sessions. This means that the notepad remains available across several browser sessions.
Device Allocation:
The device allocation helps the shop to ensure the best possible display for the currently active display size.
CSRF-Token:
The CSRF token cookie contributes to your security. It strengthens the protection of forms against unwanted hacking attacks.
Login Token:
The login token is used to recognise users across sessions. The cookie does not contain any personal data, but enables personalisation across multiple browser sessions.
Cache exception:
The cache exception cookie allows users to read individual content independently of the cache memory.
Cookies Aktiv Prüfung:
The cookie is used by the website to find out whether cookies are allowed by the site user's browser.
Cookie settings:
The cookie is used to store the site user's cookie settings over multiple browser sessions.
Origin:
The cookie saves the user's page of origin and the first page visited for further use.
Active cookies:
Stores which cookies have already been accepted by the user for the first time.
Adyen Cookies:
The cookie is used for payment processing via Adyen.
Amazon Pay:
The cookie is used for payment processing via Amazon.
Deactivate checkout - shopping cart as request:
This cookie is used for the functionality to automatically request products via the shopping cart.
Amazon Pay:
The cookie is used for payment processing via Amazon.
Adyen _mkto_trk
Adyen _mkto_trk
Adyen _rp_uid
Adyen _rp_uid
Adyen datadome
Adyen datadome
Adyen gdpr
Adyen gdpr
Adyen lastUpdatedGdpr
Adyen lastUpdatedGdpr
Speichert Barrierefrei Einstellungen
Marketing

Marketing cookies are used to target advertisements on the website individually over multiple page views and browser sessions.

Facebook Pixel:
The cookie is used by Facebook to display personalised advertising offers based on user behaviour to users of websites that integrate Facebook services.
Awin:
The cookie is used by Awin to display personalised advertising offers based on user behaviour to users of websites that integrate Awin services.
Adform:
The cookie is used by Adform to display personalised advertising offers based on user behaviour to users of websites that embed Adform services.
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Google Conversion Tracking:
Das Google Conversion Tracking Cookie wird genutzt um Conversions auf der Webseite effektiv zu erfassen. Diese Informationen werden vom Seitenbetreiber genutzt um Google AdWords Kampagnen gezielt einzusetzen.
Tracking

Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.

Google Analytics:
Google Analytics is used to analyse the website's traffic. Statistics about website activities can be created and read out.
Affiliate Programme:
The cookie is used for the affiliate programme.
Pinterest Conversion Tracking:
The Pinterest tracking cookie is used to create information about visitors' activity on the website and to use it for advertisements.
Google Tag Manager:
The Google Tag Manager helps us integrate various tracking technologies to optimise our website.
Hotjar:
Hotjar cookies are used to analyse the website activities of users. The page user is identified via the cookie over several page views and his or her behaviour is analysed.
Awin Affiliate Marketing:
The cookie provides tracking functionalities for the successful integration of Awin partner programmes.
Bing Ads:
The Bing Ads tracking cookie is used to create information about visitors' activity on the website and to use it for advertisements.
Emarsys:
This cookie is used to display personalised product recommendations in the webshop.
Matomo:
The cookie is used to track website activity. The information collected is used for site analysis and statistics.
Microsoft Clarity:
Mit Microsoft Clarity können wir auswerten, wie Sie unsere Website nutzen, um auf dieser Grundlage Fehler zu identifizieren oder die Benutzerführung zu verbessern.
Hotjar:
Hotjar Cookies dienen zur Analyse von Webseitenaktivitäten der Nutzer. Der Seitenbenutzer wird dabei über das Cookie über mehrere Seitenaufrufe identifiziert und sein Verhalten analysiert.
AWIN Affiliate Marketing
Personalisation

These cookies are used to collect and process information about the use of the website by users in order to subsequently personalise advertising and/or content in other contexts.

Criteo Retargeting:
The cookie is used to enable personalised ads on third party websites based on pages and products viewed.
E-Business Intelligence:
With the help of the E-Business Intelligence software, we collect anonymous data about which products you have seen, clicked on and purchased from us. This information is used to make personalised product recommendations within the shop and thus to make your shopping experience more personal.
Google Optimize:
With Google Optimize, we test different features before making them available to all our customers on the site, to give you the best possible user experience on the site.
Service

Service cookies are used to provide the user with additional offers (e.g. live chats) on the website. Information obtained via these service cookies may also be processed for page analysis.

Trusted Shops:
With the help of Trusted Shops, we give you the opportunity to secure your orders with us.
Zendesk:
Zendesk provides a live chat for page users. The cookie ensures the function of the application across multiple page views.
Bambuser
Store Finder:
We use Google Maps to display the various points of sale of MARC AUREL products.
Google Maps Address Validation:
We use Google Maps data to validate the address you enter. This improves the deliverability of the parcels you order from us.
Tawk:
Tawk stellt einen Live Chat für Seitenbenutzer zur Verfügung. Über das Cookie wird die Funktion der Anwendung über mehrere Seitenaufrufe hinweg sicher gestellt.
By clicking on "Accept" you agree to the storage of cookies on your device and help us to further optimize our shop for you. Of course you can revoke your consent at any time.
Imprint Protection of Privacy