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Delivery

Which countries are currently available for delivery?

We deliver to 25 of 27 countries of the European Union (see the table below).
Due to technical reasons we are currently unable to ship to other countries.

 

How much are the shipping costs?

Your order will be exclusively shipped by DHL. To guarantee a fast delivery it is for some countries only possible to choose DHL Express.

From an order value of 300€ the delivery is always free of charge!

 

The current shipping costs below an order value of 300€ can be taken from the following table.

 

Country

Shipping costs incl. return in €

DHL Standardversand

DHL Express

Austria

8,95

12,95

Belgium

8,95

12,95

Bulgaria

DHL Express only

15,95

Croatia

DHL Express only

15,95

Cyprus

DHL Express only

15,95

Czech Republic

DHL Express only

15,95

Denmark

DHL Express only

15,95

Estonia

DHL Express only

15,95

Finland

DHL Express only

15,95

France

DHL Express only

15,95

Germany

3,75

9,95

Greece

DHL Express only

15,95

Hungary

DHL Express only

15,95

Italy

DHL Express only

15,95

Latvia

DHL Express only

15,95

Lithuania

DHL Express only

15,95

Luxembourg

DHL Express only

15,95

Netherlands

8,95

12,95

Poland

DHL Express only

15,95

Portugal

DHL Express only

15,95

Romania

DHL Express only

15,95

Slovakia

DHL Express only

15,95

Slovenia

DHL Express only

15,95

Spain

DHL Express only

15,95

Sweden

DHL Express only

15,95

 

 

Which packing material is used?

We do not send in plastic mailing bags. Only sensitive individual parts receive separate protection. Instead, we only use FSE-certified cardboard boxes from ecologically sustainable, socially beneficial and economically profitable management of forests.

 

How long will it take until my order arrives?

The delivery time is about 3-5 working days after ordering. DHL Express guarantees a delivery within 48 hours (in Germany 24 hours).
At the moment the delivery is limited to the countries in the list above. Unfortunately there is no delivery on public holiday. Therefore in some cases the delivery may be slightly delayed.

As soon as your order leaves our warehouse you will receive an e-mail including the DHL tracking number. With help of the following link you have the possibility to track the delivery of your goods: dhl.de/en/tracking

 

What happens if I am not available when the package is delivered?

If the parcel delivery personnel cannot reach you or anybody in your household or your neighbourhood, you will get a DHL notice. Your package will be stored in the nearest mailroom. You can pick up your package here within the next 7 days. For detailed information please read the DHL notice.

 

Where does Marc Aurel deliver to?

The package is delivered to any adress you would like within the EU (except of Ireland and Malta). That means that you can give a different delivery adress, which is not similar to your billing adress. Nevertheless your billing adress needs to be similar to the adress of your principal residence.

 

What can I do if my package never arrives?

If the package is not delivered after 14 working days, please contact our Customer Service.

 

E-Mail: eshop@marc-aurel.com
phone: +49 5241 - 94 52 62
WhatsApp: +49 151 - 22 73 76 89

Our service hours are as follows: Monday to Thursday 9 am to 5 pm, Friday 9 am to 1 pm.

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